The warranty period of DOUBLE CRANE’s product is 12 months since it starts the machine delivered to the customer. The warranty includes the whole equipment.
During warranty period, we will free repair or offer free replace parts, and also take the round-trip courier charges.
Out of warranty period, the buyer should absorb the round-trip courier charges and spare parts fees.
1. For the main structure, DOUBLE CRANE offer two years warranty and for the below spare parts, we offer 12 months warranty, if there are quality issues within the warranty, we will repair or replace them for free.
Motor type: Motor, chains, structures, limit switch, electric box and other parts.
2. The spare parts will be shipped with machine.If the customer want to buy more, just pay some parts fees, all parts will be shiped along with equipment.
Notice: The customer should check the machine parts and test it within 30days from delivery, DOUBLE CRANE will also provide the parts for free if any broken parts caused by shipment.
The following situations don’t belong to the scope of warranty
1. The user violates OPERATION MANUAL AND WARRANTY MANUAL and disobeys the requirements of Safety Operation Procedure. Machinery accident caused by improper operation or do not did the daily maintenance and adjustment.
2. The machinery fails during the warranty period. Without written consent and authorization from DOUBLE CRANE, the failure caused by repairing the machinery at the organ which is not authorized by the company.
3. The machinery has a major accident during the warranty period. Without effective appraisal to the reason and the result of the accident, the failure caused by repairing the machinery at the organ which is not authorized by the company.
4. Without written content from DOUBLE CRANE, the quality failure caused by Self-modification and components change. Using the lubricating oil which do not conform to the regulation of OPERATION MANUAL AND WARRANTY MANUAL or Non-using the stipulated material lead to the failure.
5. During the transportation, delivery, storage, the defect and damage caused by improper operation and loading.
6. The machinery fails during the warranty period. Without the written content from DOUBLE CRANE.
The user continues to use it then comes to the secondary damage. DOUBLE CRANE is only responsible for the original failure (This failure should be proved to be quality problem).
7. The machine is sold by buy-out price, or other special discount price.
8. The damage is caused by Force Majeure, Artificial or accident.