- Engineers and installation teams both are available for overseas customer.
- There will be one salesman and one after-sales man to follow up your orders.
- The parts can be provided for free within warranty, refer to our warranty policy.
- Have the best advanced laser cutting machine to cut the structure and steel plate, which make every parts extremely precise.
- High production efficiency, reduces production delivery time.
- Comprehensive and thorough rust remove improves the adhesive power of steel surface and increase the fatigue resistance and corrosion resistance ability, extends the service life of product.
- Uniform painting with better adhesive power, extends the product’s life span and nice appearance.
- The painting has higher hardness, easy for installation and assemble. it is less likely to be scratched when using.
1.Installation needed or not
Please confirm whether you need our installation or install by your side.
This should be confirmed before shipment, we can arrange our engineers to guide installation, customer should pay the tickets and salary. You can also install yourself according to our manual and drawing.
2. Prepare the working tools needed for the installation, and our company will provide the detailed tools list for the customer.
3. Customers should bear the cost of engineers’ round-trip air fare, visa, accommodation and salaries during the training time.
4. The engineer will guide how to install, the customer side should have 3-5 workers at least to do the installation job.
5. The last day will be the training time, that our engineer will confirm how to the the daily maintenance and how to change the broken parts.
6. During the installation, please ensure the engineer’ personal security
If you have any questions about operating our feed mill plannt or any machine, pls send email to firstname.lastname@example.org, we will reply you within 2 hours once received.
If anything urgent, pls call us directly by +86-15563356950(Wechat/Whatsapp), we will be here 8:00-18:00(Beijing time).
The warranty period of DOUBLE CRANE’s product is 12 months since it starts the machine delivered to the customer. The warranty includes the whole equipment.
During warranty period, we will free repair or offer free replace parts, and also take the round-trip courier charges.
Out of warranty period, the buyer should absorb the round-trip courier charges and spare parts fees.
1. For the main structure, DOUBLE CRANE offer two years warranty and for the below spare parts, we offer 12 months warranty, if there are quality issues within the warranty, we will repair or replace them for free.
Motor type: Motor, chains, structures, limit switch, electric box and other parts.
2. The spare parts will be shipped with machine.If the customer want to buy more, just pay some parts fees, all parts will be shiped along with equipment.
Notice: The customer should check the machine parts and test it within 30days from delivery, DOUBLE CRANE will also provide the parts for free if any broken parts caused by shipment.
The following situations don’t belong to the scope of warranty
1. The user violates OPERATION MANUAL AND WARRANTY MANUAL and disobeys the requirements of Safety Operation Procedure. Machinery accident caused by improper operation or do not did the daily maintenance and adjustment.
2. The machinery fails during the warranty period. Without written consent and authorization from DOUBLE CRANE, the failure caused by repairing the machinery at the organ which is not authorized by the company.
3. The machinery has a major accident during the warranty period. Without effective appraisal to the reason and the result of the accident, the failure caused by repairing the machinery at the organ which is not authorized by the company.
4. Without written content from DOUBLE CRANE, the quality failure caused by Self-modification and components change. Using the lubricating oil which do not conform to the regulation of OPERATION MANUAL AND WARRANTY MANUAL or Non-using the stipulated material lead to the failure.
5. During the transportation, delivery, storage, the defect and damage caused by improper operation and loading.
6. The machinery fails during the warranty period. Without the written content from DOUBLE CRANE.
The user continues to use it then comes to the secondary damage. DOUBLE CRANE is only responsible for the original failure (This failure should be proved to be quality problem).
7. The machine is sold by buy-out price, or other special discount price.
8. The damage is caused by Force Majeure, Artificial or accident.